FAQ

You can cancel your order when the order status shows [Production in Preparation].
Click My Page > Orders > Detail > “Cancel Order”.

※ The “Cancel Order” button only shows up until the [production in preparation] stage.
If the order status shows [Production in Progress, Shipping in Preparation, Shipping in Progress], you cannot cancel the order.
You cannot cancel/exchange/return your order that is in the progress of production due to a simple change of mind.
MarppleShop prevents waste of resources through production without waste and thinks about the environment.
Please make a careful decision.

[Physical Goods]

Due to the characteristics of order-made products, exchange/return/refund due to a simple change of mind is not available.

However, if the received product is defective, you can get an exchange/return/refund according to the legislation regarding consumer protection in E-commerce. Please contact the Customer Center (1566-5496) or 1:1 Inquiry. Attach more than two photographs that show the defective part(s) well when you inquire, and we will help you as soon as possible.

You cannot get an exchange for another product that you did not order.
Please check further information about exchange and return in the Return/Exchange section under MarppleShop FAQ.

You cannot exchange/return products for deformation or print damage due to inattentive washing. Please comply with the washing instructions.
The more you are careful about washing, the longer and prettier you can enjoy your product.

• Separate hand-washing recommended.
• When using the washing machine, use a wash bag and neutral detergent/wool shampoo in cold water.
• Refrain from using the dryer as products could be damaged at a high temperature
• When using the iron, put a thin fabric on the printed side and iron the product (direct use of iron on the printed side can damage the product).
• To prevent print damages, wash with inner and outer sides flipped.
• When using detergent containing bleach or chlorine, the product may be bleached or deformed.
• Wash bright colors with bright colors and dark colors with dark colors.

[Digital Goods]
Due to the characteristics of digital contents, you cannot get a refund for purchased images.
You cannot transfer digital contents to others.
You cannot get a refund for differences in resolution or image proportion by device.
Any information including the copyright/portrait rights/property rights of contents, range of use, and texts used in images is provided by each seller, and we cannot 100% guarantee its accuracy.

Yes, non-members can place orders.
Once the order is placed, your order status will be sent to the email address you entered.
You will be able to check your order status and delivery information.

When you become a member of MarppleShop, you can enjoy various events and benefits.
Marpple members can use the same ID to explore and enjoy MarppleShop.

MarppleShop employs the method of order-made production, which creates products based on the number of orders.
We ask for your understanding in that we cannot take requests for an earlier delivery.

After your order has been delivered, we send you the tracking number via text(notification kakaotalk message)
You can usually start tracking your order the following day, and your order arrives in 2-3 business days.
If the “Shipping in Progress” status continues for more than three business days, contact the courier Customer Center to inquire about the order location. However, it may take longer for isolated regions and depending on the circumstances of the courier in the corresponding region.

[CJ Delivery Invoice Tracker]
https://www.doortodoor.co.kr/parcel/pa_004.jsp
Main Contact : 1588-1255

The basic delivery fee for MarppleShop is 3,000 won (about $2.24), which is charged at the final stage of payment.
There may be an additional cost for isolated regions.

You can only change the delivery destination until the “Production in Progress” stage.
Once the status changes into “Shipping in Preparation”, the product may be packed and released.
You cannot change the delivery destination if your order has already been released/delivered.

Sometimes, the delivery status on our system and the actual status are different. Therefore, there are cases where the delivery status shows “Shipping Completed” before the package has been delivered.

1. If you did not receive your package despite the “Shipping Completed” status, please check if there is any package in other storage places like the locker or apartment management office.
2. There may be cases where the package gets sent back due to wrong addressee information. Contact the courier, tell them the tracking number, and check the delivery status. 

When it is confirmed to be a package loss by the courier, contact us through 1:1 Inquiry or the Customer Center(1566-5496).
In such cases, redelivery and refund are available.

If you want to ship your product overseas, change the site language by clicking on the “English / 日本語” button on the bottom of the MarppleShop website and fill out your order. International shipping is via K-Packet and DHL.

You can partially cancel your order until the “Production in Preparation” stage before the end of sale.
Please contact us 1:1 Inquiry or the Customer Center(1566-9437) regarding the request for partial cancellation.

You cannot cancel your order from the “Production in Progress” stage after the end of sale, so please cancel your order before the end of sale. Due to the characteristics of order-made products, order cancellation/exchange/return due to a simple change of mind is not available. 

The refund process takes about 2-5 business days from the day the refund request has been accepted.
You can check the accurate refund date via the corresponding financial institution. 
After order cancellation, refund takes place through approval cancellation for credit card payment and registered account for refund for account transfer or virtual account payment. If any, points used will be restored.

Refund process time depends on the payment method.

• Real-time Account Transfer: Deposited in the registered account within 2-3 business days of order cancellation
• Virtual Account: Deposited in the registered account for refund within 1-2 business days of order cancellation
• Credit Card: Can check approval cancellation via credit card company within 2-5 business days of order cancellation and the following month’s credit card statement if billed.
• Easy Payment: Refunded within a week for Naver Pay, SSGPAY, Samsung Pay, TOSS, and Kakao Pay

You can check your order cancellation status in My Page > Orders, and we will send you an email regarding cancellation completion.

Refund via an account by another name is not available.
You can only get a refund through the account or other payment methods with the depositer’s name.

You can change the payment method until the [Production in Preparation] stage.
If you wish to change the payment method, please contact us through 1:1 Inquiry or the Customer Center(1566-9437).

Products sold in MarppleShop are order-made, but there may be cases where defective products are found during packing, some are lost during inventory management, or the manufacturer is unable to have additional stocks ready. 
For these circumstances, we individually instruct the sellers about out-of-stock products or order cancellations.
We ask for your understanding.

You can get your product exchanged/returned/refunded if you received a product that you did not order or a product that has defects.

• When you receive a different product or a product that has different information
• When the product is misdelivered
• When the product has defects or malfunctions

If your product is defective, attach more than two photographs that show the defective part(s) well and contact us via 1:1 Inquiry or email(cs@marppleshop.com) so that we can check the issue as soon as possible.
However, there are cases where we can only provide clear instructions by picking up the product and checking the defectiveness ourselves. When the request for return is placed, a courier will visit the place of address. Enclose a memo of your name, contact information, and reason(s) for return/exchange during pickup.
When returning the product via courier other than the one used by MarppleShop, it may be difficult to track your return.You cannot get an exchange for another product that you did not order. 

There is no cost for misdelivery, damage, or product defects.
MarppleShop will cover all the expenses.

When returning the product via courier other than the one used by MarppleShop, it may be difficult to track your return. 
In such cases, there may be a delay or suspension of the refund process.
Please comply with the refund instructions and wait until the courier visits you.
Contact the Customer Center if your product has not been taken back.

Due to the characteristics of order-made products, exchange/return/refund due to a simple change of mind is not available.
If damaged, worn, washed, contaminated, or used/worn despite defects, you cannot exchange/return the product.
Subscription Withdrawal Restrictions (Article 17, Paragraph 2, No. 6 and Article 21 of the Enforcement Decree of the Same Act)

• When subscription withdrawal regarding goods produced individually according to customer orders or similar goods is approved
• When a significant, irreparable harm to mail-order business is predicted
• When notification about the transaction has been given in advance and written agreements (electronic documents included) by consumers have been received
• When the value of the product has been substantially depreciated by time to the extent that resale seems infeasible

Contacts for customer’s compensation for loss & product inquiry
Marpple Customer Center: 1566-5496
A/S & Consumer Consulting Center: 0502-707-8888

This product was produced through a strict quality/process control and passed appearance, standard, property examinations.

To extend the lifespan of the product, please check the precautions and washing instructions attached.
Contact the Customer Center if there is any abnormality.

Products damaged due to customer negligence or those past the warranty period are not eligible for compensation for the loss. 
If you wish to exchange or return the product, please register your request within 7 days of receipt.

If you are on the English version of the shop, and live in South Korea, currently you will have to use the Korean version of the shop to order.
Simply change the language setting to Korean to go to the Korean version of the shop from there.
There you will be able to check out with your Korean address and payment options.
You can use the ‘Translate this page’ option in your browser for help.